SwiftOtter Support
We're here to help! Expert one-off support for BigCommerce, Magento and Shopify.
You have a handful of projects to complete on your website, but you're concerned about handing the keys to someone you don't know.
Thus, you have two options:
- Find a freelancer with decent reviews—until you find out your seemingly simple project is too difficult for them, never mind the timezone or language barriers.
- Hire an agency with systems in place for projects 10x what you need.
You need an agile developer to implement the requested changes quickly. Welcome to SwiftOtter Support (SOS).
This is a pay-as-you-go helpdesk-type service designed for one-off or small ongoing engagements. You'll be thrilled with our capabilities—guaranteed.
eCommerce expertise since 2012.
Having worked in this space for over a decade, we know eCommerce like the back of our hand.
Certifications matter.
Our team is not only certified to work on the respective platform but is also among the best in the industry.
We've trained them.
We have helped almost 10,000 eCommerce developers get certified.
Industry experts.
We have built websites, maintained them, and even rescued projects that were going sideways. We have your back.
We give back.
Otters love water. Over 10% of our net profits goes to Water for Good to bring water to those who need it most.
Platforms we support
Your Satisfaction is Guaranteed
Our number one core value is Hospitality. We commit to taking good care of you and ensuring you are thrilled with our services. But, if we drop the ball and you are less than pleased with our service in some rare circumstance, your first purchased block of ten hours is on us.
Pricing
We meet you where you are with prices that represent the quality of the work that we provide. Select a ongoing plan, one that you can cancel at any point, or one with no monthly cost—it's up to you.
Basic | Advanced | |
|---|---|---|
Monthly Fee No commitment is required. Full stop. | $0 | $199 |
BigCommerce / Shopify Rate Minimum purchase of 10 hours. | $165/hr | $155/hr |
Magento 2 Rate Minimum purchase of 10 hours. Proficient Magento talent is expensive. We need to charge a little more to cover our costs. | $185/hr | $175/hr |
Magento 2 Onboarding Our developers need to configure your environment on their machines to be hyper-efficient at implementing your changes. | $1,750 | $1,500 |
Hours Longevity When do the hours expire after purchase if they aren't used? | 6 months | 12 months |
Sounding board Consultation with your dedicated solutions consultant. | X | 1-hour/month |
Access to exclusive training and enablement. | X | Yes |
Optional addons
We support you in your control of your destiny. Here are some additional offerings to help you provide the best experience to your customers.
Basic | Advanced | |
|---|---|---|
Strategic Analysis Optional. Evaluates all aspects of your frontend user experience to ensure alignment with best practices. | $1,500 | $1,200 |
Monitoring and Critical Support Optional. We monitor your website, quickly resolving any problem that happens. | $600/mo | $500/mo |
Compare the offerings
We get that our competition is Toptal and Fiverr—just go on one of those websites and sign up for an $80 gig. But is this all that you need it to be? We answer this below:
Fiverr | Toptal | SwiftOtter | |
|---|---|---|---|
eCommerce Specialized? | No Jack of all trades | No Jack of all trades | Yes It's all we do. |
Surcharges | 5.5% from you | $500 initialization TopTal is a recruiting agency. They keep a hefty portion of what is charged. | $0 No surcharges. |
Vetting | None Other than user-generated reviews. | Some They have an interview process. | Thorough We are an eCommerce agency that has heavily invested in training developers. We know how to find the best talent. |
Company size | Publicly-traded company Customers a microscopic-sized piece of the puzzle. | Massive private company Also, a tiny link in the chain. | Midwest-based company We are deeply invested in seeing your success. |
Monthly Commitment | Optional | $79/mo | $0 or $199/mo For $199/mo, you get several amazing benefits. |
Satisfaction Guarantee | Somewhat For Pro freelancers only. | Initial trial period Two weeks. If you don't like the work, you aren't billed. | Satisfaction guaranteed. Initial ten-hour block refunded if not happy with our services. |
Language | Anything You are working directly with the developer. | Anything You are working directly with the developer. | English While you can talk to the developer, your Solutions Consultant is your primary point of contact. |
Timezone | Any timezone You are working directly with the developer. | Any timezone You are working directly with the developer. | US-based While we leverage top talent globally, your dedicated Solutions Consultant is based in US timezones. |
Frequently Asked Questions
- Shopify: install and integrate new apps, customize themes, and create customizations.
- Adobe Commerce / Magento 2: we can do anything you need—from a simple patch to troubleshooting a bug to building a new feature or payment integration.
- BigCommerce: install and integrate new apps, customize themes, and create customizations.
- Theme customization. We'll update or change any aspect of your website's look and feel. We can also use our talented design team to make recommendations.
- App installation and integration. Sometimes, installing an app is as simple as clicking a button. Other times, the app must be integrated into the theme. This is usually a simple process, but it can take some time. We're your partner to knock this out.
- User Experience advice. How should a user get from point A to point B? We can help you determine the clearest path.
- Solution Consulting. How should we do this or that? How do we make our systems processing more efficient? Our solutions consultants are former merchants with experience guiding you through these sometimes ominous decisions.
Your hours last as long as your subscription status. If you are currently on the Advanced plan, your hours last 12 months. If you aren't, they last for 6 months.
You may have expired hours if you choose to downgrade from the Advanced plan. We'll discuss this with you to ensure you make an informed decision.
Before we commence development, we will provide you with an estimate. This is our best judgment based on our extensive experience. Once approved, we get to work, keeping you appraised of our status. If it looks like we will need more time, we let you know as early as possible.
Fill out the form in the Get Started section. Your Solutions Consultant will reach out to you shortly to get the process started.
SwiftOtter support is pre-paid. We will bill you for the desired hours (minimum of 10). This essentially funds a "bank account" we will draw down on as we work. We will apply the hourly rate based on the platform and Advanced subscription status.