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SwiftOtter Support: eCommerce expertise on demand

    Certified developers and strategists ready to jump in whenever your store needs them, with no long-term contract.

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    Complex eCommerce deserves expert support

    eCommerce touches every part of your business, from your platform and integrations to site performance, conversion, and the customer experience. Keeping all of it running well takes specialized skills across many disciplines, and that’s a lot to keep up with.

    When your team is stretched across competing priorities, important work waits. And handing your store to someone who doesn’t know it, or isn’t invested in how it performs, isn’t a risk worth taking.

    You shouldn’t have to choose between keeping things running and moving them forward.

    A team you can count on, whenever you need it.

    A strategic partner invested in your success

    SwiftOtter Support (SOS) gives you direct access to SwiftOtter's certified developers and strategists, the same team that has supported complex eCommerce businesses since 2012. Some months you may need a specialist to take on a specific project, and other months you’ll want a proactive advisor to help plan what’s next. Either way, we’re ready when you are.

    And we don't disappear between requests. We take the time to understand your store, your systems, and your goals, so every request builds on the last. Over time, that means fewer handoffs, better recommendations, and a partner who brings ideas forward instead of waiting to be asked.

    How we work together

    1. Tell us what's on your list. We'll start with a short conversation about your store, your platform, and what's blocking your team. If SOS is a good fit, we'll recommend a starting block of hours.
    2. We get to know your store. We'll get access, learn your setup, and become your go-to resource. You'll work with real people who know your account, and every request gets an estimate before work begins.
    3. Work through what matters most. Send requests as they come up. We'll help you strategize, prioritize, do the work, and keep you updated along the way. Each month, you decide where your hours go.
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    Put your hours where they matter most.

    Strategy & Audits

    Find out where your site stands and where to focus next, with site audits and an outside look at your roadmap.

    Performance & Upgrades

    Keep your site fast and healthy. That covers performance tuning, bug fixes, and the cleanup work that tends to slip when things get busy.

    Consulting

    Get clear guidance on your platform, apps, and integrations. When you're deciding between an app, an extension, or a custom build, you'll get a straight answer from people who have seen it before.

    Development

    Build new features and enhancements for your store, from custom functionality and theme updates to integrations with the systems you already run.

    Marketing Initiatives

    Get hands-on help with paid marketing initiatives and the site changes that support your campaigns.

    UX & Conversion Optimization

    Make it easier for shoppers to buy, from UX audits to focused conversion improvements on key pages.

    Get started with SOS

    Platforms we support

    Adobe Commerce Logo - SwiftOtter Support
    Shopify Logo - SwiftOtter Support
    BigCommerce Logo - SwiftOtter Support

    Who SOS is built for

    SOS is built for brands on Adobe Commerce, BigCommerce, or Shopify that want a dependable team on hand, without the commitment of a full retainer. It's a strong fit if:

    • You want senior eCommerce expertise on hand without adding headcount.
    • You have a roadmap full of ideas and want experts to help move it forward.
    • Your previous agency or developer moved on, and you want to work with people that will take real ownership of your store.
    • You want a proactive partner who brings ideas to you, not one who only responds to requests.

    Whether you need one project done right or a long-term partner for your eCommerce roadmap, SOS adapts to what your business needs.

    What changes when you partner with SOS

    With SOS, the work that matters most stops waiting. Your team gets time back for the work only they can do, and when something breaks or a big decision comes up, you have experienced people to call who already know your store. The result is peace of mind every month and a site that keeps improving instead of just getting by.

    Ready to give your store the support it deserves?

    Tell us what you're working on, and we'll show you how SOS can help you reach your goals.

    Frequently Asked Questions

    SwiftOtter Support (SOS) is an on-demand eCommerce support service that gives merchants a block of hours with SwiftOtter's certified developers and strategists. Merchants use those hours for consulting, strategy, site optimization, and development on Adobe Commerce, BigCommerce, and Shopify, with no long-term contract.