What Most Merchants Don’t Realize About ERP Integrations
There are three common assumptions that quietly derail eCommerce projects—and they show up in nearly every industry, from B2B manufacturing to D2C retail.
1. Past experience doesn’t predict present success.
It’s easy to be impressed by a case study from five years ago. But if the agency can’t tell you what worked, what didn’t, and whether the same team is still around—that “experience” is little more than smoke. Relevance matters more than résumé.
2. Modern tools have changed the integration game.
Platforms like Celigo, Jitterbit, and Boomi have made once-daunting integrations far easier to execute. These tools handle the heavy lifting—if your agency knows how to use them well. An agency reinventing the wheel isn’t being thorough. They’re being inefficient.
3. Legacy systems aren’t the problem anymore.
Whether you’re running NetSuite, Microsoft Dynamics, or a decades-old AS400, the real challenge today isn’t whether you can integrate. It’s whether the agency has the strategic chops to map your operations to the right data flows, identify owners, and avoid internal disruption. Most integration failures aren’t technical—they’re managerial.