Our Capabilities
We choose to be masters of a few trades to ensure the deepest bench of talent for you.
SwiftOtter is your qualified choice of eCommerce partner. Here's what we can do for you.
Grow and Optimize
These are the table stakes for improving your customer's experience and, thus, your revenue. We help you identify areas for opportunity and then build the roadmap to achieving this destination. Learn more about our optimization services.
A relevant customer comment:
We enjoyed working with Joseph and team on the audit of our site. The SwiftOtter team is very knowledgeable, easy to work with, and provided a very detailed, actionable list of fixes and feature enhancement suggestions for our site.
Kaitlyn Rebholtz
Strategic Site Analysis
This is SwiftOtter's 50+ page audit with an extensive checklist and immediately actionable recommendations. We often use this as the bedrock for a solid annual improvement program.
Regular Business Reviews
This regular conversation with all stakeholders ensures alignment with global priorities. We review your business goals and progress toward these to provide quality recommendations.
Compliance Optimization
While compliance is often an unfortunate necessity, we leverage our deep technical talent to ensure this process is as easy as possible. We can review your systems to ensure PCI and GDPR compliance.
Performance Optimization
You know the feeling when you just clogged a toilet? It's about the same as watching the spinner wheel indicating your website is loading... still. We can quickly identify what's causing the stoppage and get it released.
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Feature Development
Once the roadmap has been built, we begin executing on each priority. But, jumping straight into development consistently leads to failed outcomes. We take seriously identifying the parameters that go into each feature, turning over every rock until we achieve success.
A relevant customer comment:
What I like best about working with SwiftOtter is their diligence in identifying the best solution for our needs. Other companies do what we ask at face value only. SwiftOtter gets to what we are trying to accomplish and asks the right questions to make sure the solution is comprehensive enough to cover aspects we might have missed.
— Chris Piper, CEO at Grandstand
Business Analysis
We ask the hard questions. We take our understanding of your business to determine the best path to implementing a feature. The result is a well-defined plan.
Development
Whether it's developing a small feature, a website migration, or a complex product configurator, we can do it. Our specialty is incredibly talented software engineers. We have trained almost 10,000 to achieve certification, so we know a thing or two about building software. Learn more about website migrations.
Quality Assurance
No one is perfect, and we rigorously review each task to ensure it meets our high quality standards.
User Experience Design
Our expert team of designers crafts frictionless experiences that will help your customers quickly achieve their goals. We pride ourselves in building these beautiful designs. Learn more about our design capabilities.
Digital Strategy
The undergirding of a quality web presence ensures visitors arrive at your site, like the experience, and return. We are proficient at identifying technical roadblocks that reduce these metrics.
A relevant customer comment:
SwiftOtter has been our Magento partner for over six years and has helped us maintain and launch several websites across the US, Europe, and Asia. With their help and support, we were able to launch our sites in a timely manner, and we appreciate their ongoing partnership as we continue to grow our business around the globe.
—Ethan Thompson, Global Marketing Manager at Simplified Building
Search Engine Optimization
We don't practice black-magic SEO voodoo. Instead, we ensure your website follows best practices as outlined by Google (they tell you what to do to rank well) and our experience. It's not that hard if you are writing quality content.
Conversion Rate Optimization
However, once users get on the website, a myriad of obstacles can distract or even prevent them from completing their mission of making a purchase. We help you identify and eliminate these obstacles.
Analytics Analysis
A critical part of understanding how your website is performing is a deep understanding of analytics. Our team leverages tools like Google Analytics 4 and FullStory/HotJar/Mouseflow to paint a detailed picture.
Maintenance and Support
While this category can seem boring, dealing with an attack or having a bug prevent customers from order is anything but. We take a prophylactic approach to anticipate problems before they happen.
A relevant customer comment:
Thank you, guys, for being excellent at providing support. It's been a breath of fresh air.
— Shai Herman, Ecommerce Manager at TexMetals.com
Bug fixes and Minor Enhancements
No problem for us. We know how to troubleshoot the most random and difficult-to-pin-down bugs imaginable. In fact, we wrote the book on this subject. We typically engage with a monthly retainer to quickly get this area under control. Alternatively, you can opt to use our SwiftOtter Support, our one-off, help-desk-style system.
Patches and Upgrades
We agree these are the most painful aspects of running an open-source store. You need to keep your site at a supported version. Not doing so is a security risk. We know how to minimize the number of patches installed by maximizing the support window while not sacrificing your security posture.
Critical Support
We can watch your website 24/7. You'll have incredible peace of mind knowing that we are monitoring it.