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Master problem-solving to get a raise on your next evaluation

Learn how to solve eCommerce problems faster, boost your performance, and stay updated on the latest industry news from BigCommerce, Walmart, and Google Merchant Center.

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Are you tired of constantly facing the same eCommerce issues that slow your progress down? Just picture yourself confidently walking into your next performance evaluation with a proven track record of efficiency and success because you've mastered the art of solving problems faster.

I have dedicated years to overcoming challenges and honing a process that simplifies troubleshooting. Read on as we delve into insightful strategies that not only reduce your problem-solving time but also enable you to excel in your role.

Plus, stay updated with the latest industry news, from BigCommerce's new leadership to Walmart's fulfillment services and the latest Google Merchant Center updates.

eCommerce News

We were at BigSummit last week.
BigCommerce put on a massive show—it was impressive. We see through the hype, but it makes a point when enough money is spent on hype. The point was made. BigCommerce is proving that it lives up to its platform’s capabilities.

Additionally, I had the pleasure of participating in the exclusive, invite-only Partner Summit. Travis Hess, their new president seems exactly the right person to take the company forward.

If you can’t see it, I’m excited and honored to be a Preferred Partner for BigCommerce.

Facebook was indeed listening to you!
I’ve seen plenty of experiences where people say “I was talking about buying an XYZ widget and I started seeing ads for it”. Weird coincidence, huh? I’ve read almost as many people explain that this is a psychological mechanism where we subconsciously want an XYZ widget, then they search for it, then they get ads for it. Nope, that’s not the case.

Fulfilled by Amazon...err... Walmart.
Guess what? Walmart now has its own fulfillment program. Merchants are less and less tied to using Amazon to fulfill all of their needs. Walmart’s program is not as robust, in part due to its fewer and slower shipping options. This is just getting off the ground, so we will see more later.

  • You’re being migrated on Google Merchant Center.
    Google has been notifying merchants for the past couple of months that this change will happen—and it’s going to be wrapped up by September. The new environment has some great features, like AI-powered content creation (it’s about time), better analytics, and easier navigation. One of the better features is product Trend Insights, which helps you understand what customers want and ensure your product matches that.

Get a raise by solving problems faster.

Everyone dislikes problems. Even worse is an emergency.

If you’re like many merchants, you spend an attributable portion of your day solving problems. What would it look like if you could reduce this amount of time instead of focusing on the enjoyable aspects of following through with achieving goals?

We have solved thousands of problems (enough that I wrote a book on this subject). Half of these problems are quickly solved by experience. The other half takes blood, sweat, and tears (mainly sweat).

Solving problems faster means having:

  • A better process to troubleshoot.
  • The ability to solve problems yourself, ideally.
  • Excellent details provided to your support partner.

I’ve combined years of problem-solving experience into a single, simple flow chart. Follow these steps, and you’ll solve problems faster.

Ready to take your website to the next level?

We would love the opportunity to walk you through this process—taking the 'e' in eCommerce from 'electronic' to 'easy.'
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